Terms of Service

These Terms of Service govern your use of adeniumfashion.com and any purchases made through our online store.

Throughout these Terms, "we", "us" and "our" refer to Adenium Fashion. "You" and "your" refer to the person accessing our website or purchasing products from us.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or making a purchase.

Nothing in these Terms affects any rights you may have under applicable UK consumer law.

About Us

Adenium Fashion
50 Hawkesbury Mews
Darlington DL3 6RR
United Kingdom

Email: info@adeniumfashion.com

Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the website for unlawful, fraudulent or harmful purposes.
• Attempt to gain unauthorised access to our website, systems, accounts or networks.
• Introduce viruses, malicious code or other harmful technology.
• Interfere with the security, availability or operation of the website.
• Use automated systems to access, copy or extract website content in a way that could damage or disrupt our services.
• Use our website or content in a way that infringes the rights of Adenium Fashion or any third party.

We may take reasonable steps to restrict access to our website where we believe these Terms have been breached or where necessary to protect our website, customers or business.

Eligibility to Purchase

By placing an order through our website, you confirm that you are legally capable of entering into a binding contract.

If you are under the age required to enter into a contract in your jurisdiction, you should only use our website with the involvement of a parent or legal guardian.

Product Information

We aim to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate and clear.

Colours and appearance may vary slightly depending on your device, screen settings, lighting and other factors. Where relevant, measurements may also be subject to reasonable manufacturing tolerances.

We may correct genuine errors or update product information where necessary. Any changes will not affect rights that you have already acquired under a completed contract.

Product Availability

All products are subject to availability.

Placing an item in your shopping basket does not reserve that item. If a product becomes unavailable after you place an order, we will contact you and provide an appropriate refund for any amount paid for the unavailable item.

Prices

Prices displayed on our website are shown in British pounds sterling (GBP) unless otherwise stated.

Applicable taxes will be included or displayed as required by law. Any delivery charges applicable to your order will be shown before you complete your purchase.

We may change prices from time to time. Price changes will not affect an order that has already been accepted by us.

If we discover an obvious pricing error affecting your order, we may contact you before accepting or fulfilling the affected item and give you the opportunity to proceed at the correct price or cancel the affected item. This does not limit any rights you may have under applicable law.

Placing an Order

When you place an order through our website, you are making an offer to purchase the products in your order.

Before submitting your order, you will have an opportunity to review your order information and correct errors.

After placing an order, you should receive an electronic confirmation acknowledging that we have received it.

Acknowledgement of your order does not necessarily mean that the order has been accepted. We may need to perform payment, availability, security or other reasonable checks before accepting an order.

A contract for the purchase of products is formed when we confirm acceptance of your order or dispatch the products, depending on the confirmation provided during the checkout and order process.

Order Refusal or Cancellation

We may refuse or cancel an order before fulfilment where reasonably necessary, including where:

• A product is unavailable.
• Payment cannot be authorised or completed.
• We reasonably suspect fraudulent or unauthorised activity.
• There is an obvious error in the price or product information.
• We cannot deliver to the address provided.
• The order breaches these Terms or applicable law.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled products using the appropriate payment method.

Payment

We accept the payment methods displayed at checkout. Depending on availability, these may include:

• Visa
• Mastercard
• American Express
• UnionPay
• Apple Pay
• Google Pay
• Shop Pay

Payment must be authorised before an order can be processed.

You agree to provide current, complete and accurate billing and payment information when making a purchase.

We do not directly store your full payment card details. Payments may be processed securely through Shopify and applicable third-party payment providers.

For additional information, please review our Payment Policy.

Shipping and Delivery

Orders are delivered in accordance with the delivery options and information provided on our website and in our Shipping Policy.

Our standard processing time is normally 1 to 2 business days, followed by an estimated delivery period of 3 to 7 business days. This results in an estimated total timeframe of approximately 4 to 9 business days.

Delivery estimates are provided in good faith and may be affected by circumstances outside our reasonable control. Nothing in this section limits any statutory rights you may have where goods are delivered late or are not delivered.

Please ensure that your delivery address is complete and accurate when placing an order.

For full delivery information, please review our Shipping Policy.

Right to Cancel

If you are a consumer purchasing online in the United Kingdom, you generally have a statutory right to cancel an eligible purchase within 14 days after receiving the goods without giving a reason.

After notifying us of your decision to cancel, you must normally return the goods within a further 14 days.

Certain products may be excluded from the statutory cancellation right where an exception under applicable law applies.

Our voluntary 30-day return policy provides additional time for eligible returns and does not reduce your statutory cancellation rights.

Please refer to our Return and Refund Policy for full information about cancellations, returns and refunds.

Returns and Refunds

Eligible products may be returned within 30 days of receiving your order, subject to the conditions stated in our Return and Refund Policy.

Returned items under our voluntary return policy should generally be unused, undamaged and returned with original tags and packaging where applicable.

Different rules may apply where you are exercising a statutory cancellation right or returning goods because they are faulty, damaged, not as described or otherwise do not conform to the contract.

We do not charge a restocking fee.

For full information, please review our Return and Refund Policy.

Faulty or Misdescribed Goods

Nothing in these Terms limits your statutory rights in relation to goods that are faulty, not of satisfactory quality, not fit for purpose, or not as described.

If you believe an item is faulty, damaged or incorrect, please contact us at info@adeniumfashion.com.

Promotions and Discount Codes

From time to time, we may offer promotions or discount codes.

Additional terms may apply to a particular promotion. These terms will be communicated where applicable.

Unless otherwise stated, discount codes:

• Must be entered correctly at checkout.
• Cannot normally be exchanged for cash.
• May be subject to an expiry date or eligibility requirements.
• May not be combined with other offers where this is clearly stated as a condition of the promotion.

Nothing in a promotional condition affects your statutory consumer rights.

Customer Accounts

If our website allows you to create a customer account, you are responsible for keeping your account credentials confidential and for taking reasonable steps to prevent unauthorised access.

Please contact us if you believe your account has been accessed without your permission.

You are responsible for ensuring that the information associated with your account is accurate and up to date.

Intellectual Property

Unless otherwise stated, the content available through our website, including text, graphics, photographs, logos, website design and other materials, is owned by or licensed to Adenium Fashion and is protected by applicable intellectual property laws.

You may view and use our website for personal, non-commercial purposes.

You must not reproduce, distribute, modify, publish, sell or commercially exploit protected website content without permission from the relevant rights holder, except where permitted by law.

Third-Party Services and Links

Our website may include links to third-party websites or use services provided by third parties, including payment, delivery, analytics or ecommerce service providers.

Third-party websites and services may be governed by their own terms and privacy policies.

We are not responsible for the content or practices of independent third-party websites that we do not control. This does not exclude responsibility that cannot lawfully be excluded.

Shopify

Our online store is hosted using Shopify, which provides the ecommerce platform that enables us to offer products and services through our website.

Your use of certain Shopify functionality may also be subject to terms and privacy practices applicable to Shopify's services.

Privacy

We collect and process personal information in accordance with our Privacy Policy and applicable data protection law.

Please review our Privacy Policy for information about the personal information we collect, how it is used and your rights.

Website Availability

We aim to keep our website available and operating correctly, but we cannot guarantee that access will always be uninterrupted or error-free.

We may temporarily suspend or restrict access where reasonably necessary for maintenance, security, technical updates or circumstances beyond our reasonable control.

Nothing in this section affects your rights relating to orders already accepted by us.

Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights relating to goods.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill, subject to applicable law.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a purchase made wholly for personal consumer purposes, except where applicable law provides otherwise.

Events Outside Our Reasonable Control

We will not be responsible for a failure or delay caused by circumstances outside our reasonable control where permitted by law.

If such an event materially affects an order, we will take reasonable steps to minimise the effect and communicate with you where appropriate.

Your statutory rights, including any applicable rights relating to delayed or undelivered goods, remain unaffected.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, business practices, services or legal requirements.

The version applicable to your purchase will generally be the version in effect when you place your order.

Changes to these Terms will not retrospectively remove statutory rights or contractual rights you have already acquired.

Severability

If any provision of these Terms is found by a court or other competent authority to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

No Waiver

If we delay or fail to enforce a provision of these Terms, this does not necessarily mean that we have waived our right to enforce that provision later.

Governing Law

These Terms and any contract between you and Adenium Fashion are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

If you are a consumer, you may have additional rights regarding where legal proceedings can be brought. Nothing in these Terms limits any mandatory rights you have under applicable law.

Complaints and Customer Service

If you have a question, concern or complaint regarding an order or our services, please contact us so that we can try to resolve the matter.

Email: info@adeniumfashion.com

We aim to respond to customer enquiries within 12 working hours.

Contact Information

If you have questions about these Terms of Service, please contact us:

Adenium Fashion
50 Hawkesbury Mews
Darlington DL3 6RR
United Kingdom

Email: info@adeniumfashion.com

Business Hours:
Monday to Friday: 9:00 AM to 5:00 PM

We aim to respond to customer enquiries within 12 working hours.