Shipping Policy

Thank you for shopping with Adenium Fashion. This Shipping Policy explains how we process, dispatch and deliver orders placed through adeniumfashion.com.

Shipping Area

We currently ship orders within the United Kingdom only.

We do not currently offer international shipping.

Shipping Cost

We offer free standard shipping on all eligible orders within the United Kingdom.

Any applicable delivery charges will be clearly displayed at checkout before you complete your purchase.

Order Processing Time

Orders are normally processed within 1 to 2 business days.

Business days are Monday to Friday, excluding UK public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Estimated Delivery Time

After your order has been processed and dispatched, standard delivery normally takes approximately 3 to 7 business days.

The estimated total timeframe from placing your order to delivery is therefore approximately 4 to 9 business days.

Delivery times are estimates and may vary depending on the delivery location, carrier operations, weather conditions, public holidays and other circumstances outside our reasonable control.

Order Confirmation

After placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review the confirmation carefully and contact us as soon as possible if you notice an error in your order information.

Order Dispatch and Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where tracking is available.

Please allow some time for tracking information to become active after the order has been handed to the delivery carrier.

Delivery Address

Please make sure that the delivery address entered during checkout is complete and accurate.

If you notice an error in your delivery address, please contact us as soon as possible at info@adeniumfashion.com.

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or has already been dispatched.

Incorrect or Incomplete Address

If an order cannot be delivered because the delivery address provided was incorrect or incomplete, the parcel may be returned to us or otherwise handled by the delivery carrier.

If this happens, please contact us so that we can review the available options with you.

Delayed Deliveries

Most orders arrive within the estimated delivery timeframe, but delays may occasionally occur.

If your order has not arrived within the expected timeframe, please contact us at info@adeniumfashion.com and include your order number.

We will review the available tracking information and assist you where reasonably possible.

Nothing in this policy limits any rights you may have under applicable UK consumer law in relation to delayed or undelivered goods.

Lost Packages

If tracking indicates that your order may have been lost in transit, please contact us at info@adeniumfashion.com.

We may need to investigate the delivery with the relevant carrier before confirming the appropriate resolution.

Packages Marked as Delivered

If your tracking information shows that your order has been delivered but you cannot locate it, please check:

• Around the delivery location and any designated safe place.
• With other members of your household.
• With neighbours who may have accepted the parcel.
• Any delivery notice or tracking updates provided by the carrier.

If you still cannot locate your order, please contact us at info@adeniumfashion.com so we can assist further.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please include your order number and, where appropriate, clear photographs showing the condition of the parcel and affected item.

We will review the issue and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer rights.

Separate Shipments

In some cases, items from the same order may be delivered separately.

If this applies to your order, you may receive more than one delivery or tracking update. You will not be charged additional standard shipping fees because an order is sent in separate parcels.

Order Changes and Cancellations

If you need to request a change or cancellation, please contact us as soon as possible at info@adeniumfashion.com.

We cannot guarantee that changes or cancellations can be made after an order has entered processing or has been dispatched.

Your statutory cancellation rights are not affected. Please see our Return and Refund Policy for further information.

Public Holidays and Peak Periods

Processing and delivery may take longer during UK public holidays, seasonal peaks or periods of unusually high carrier demand.

Where reasonably possible, we will continue to process orders promptly and provide relevant updates.

Contact Us

If you have questions about shipping or the delivery of your order, please contact us:

Adenium Fashion
50 Hawkesbury Mews
Darlington DL3 6RR
United Kingdom

Email: info@adeniumfashion.com

Business Hours:
Monday to Friday: 9:00 AM to 5:00 PM

We aim to respond to customer enquiries within 12 working hours.