Payment Policy
This Payment Policy explains the payment methods accepted by Adenium Fashion and how payments are processed when you place an order through adeniumfashion.com.
Accepted Payment Methods
We currently accept the following payment methods, subject to availability at checkout:
- Visa
- Mastercard
- American Express
- UnionPay
- Apple Pay
- Google Pay
- Shop Pay
The payment methods available for your order will be displayed during checkout before you complete your purchase.
Payment Currency
All prices on our website are displayed in British pounds sterling (GBP) unless otherwise stated.
If your payment method is linked to an account using another currency, your bank or payment provider may apply currency conversion rates or additional charges. These charges are determined by your payment provider and are not controlled by Adenium Fashion.
Payment Processing
Payment must be successfully authorised before your order can be processed.
When you place an order, the payment information you provide is securely transmitted to the relevant payment processor for authorisation and processing.
We do not directly store your complete credit or debit card details.
Secure Payments
Our online store is hosted by Shopify and uses security measures designed to protect payment and personal information during transmission.
Payment transactions are processed through secure payment providers and encrypted connections where applicable.
For your security, we may request additional verification if a payment or order is identified as requiring further review.
Billing Information
Please make sure that the billing information provided during checkout is accurate and matches the information associated with your payment method.
Incorrect or incomplete billing information may result in a payment being declined, delayed, or subject to additional verification.
Payment Authorisation
By submitting an order, you confirm that you are authorised to use the payment method provided.
Your payment provider may carry out security or verification checks before approving the transaction.
If your payment is declined, please contact your bank or payment provider for further information. You may also try another payment method available at checkout.
Order Confirmation
After you successfully place an order, you should receive an order confirmation email at the email address provided during checkout.
The order confirmation will normally include information about your purchase and the amount charged.
If you do not receive an order confirmation, please check your spam or junk folder before contacting us.
Payment Errors
If you believe you have been charged incorrectly, charged more than once, or experience another payment-related issue, please contact us at info@adeniumfashion.com.
Please provide your order number and a brief description of the issue. For security reasons, please do not send full card details by email.
Pricing Errors
We aim to ensure that all prices displayed on our website are accurate.
If an obvious pricing error is identified before an order is accepted or fulfilled, we may contact you to explain the issue and provide the option to proceed at the correct price or cancel the affected item.
If payment has already been taken for an order that we subsequently cancel, the relevant amount will be refunded.
Refunds
Approved refunds will normally be issued to the original payment method used for the purchase.
After a refund has been processed by us, your bank or payment provider may require additional time before the funds appear in your account.
Please refer to our Return and Refund Policy for full information regarding returns, cancellations and refund eligibility.
Fraud Prevention and Verification
To protect our customers and our business, orders may be subject to security and fraud prevention checks.
In some circumstances, we may contact you to request additional information reasonably necessary to verify an order or payment.
We reserve the right to refuse or cancel an order where we reasonably believe the transaction is unauthorised, fraudulent or otherwise unlawful.
If an order is cancelled after payment has been received, the appropriate amount will be refunded to the original payment method.
Changes to Payment Methods
We may add, remove or update payment methods from time to time.
The payment options displayed at checkout are the payment methods currently available for your order.
Contact Us
If you have questions about payments, billing, charges or refunds, please contact us:
Adenium Fashion
50 Hawkesbury Mews
Darlington DL3 6RR
United Kingdom
Email: info@adeniumfashion.com
Business Hours:
Monday to Friday: 9:00 AM to 5:00 PM
We aim to respond to customer enquiries within 12 working hours.