Frequently asked questions
Find answers to common questions about ordering, delivery, returns, payments and customer support at Adenium Fashion.
Orders, delivery, returns and support
Review helpful information about shopping with Adenium Fashion, including order processing, shipping, returns, refunds and customer service.
How do I know my order was received?+
After you place an order, an order confirmation will normally be sent to the email address provided during checkout. Please check your spam or junk folder if you do not see it in your inbox.
If you still cannot locate your confirmation, contact us at info@adeniumfashion.com and include the name and email address used for the order.
Where do you deliver?+
We currently deliver to addresses within the United Kingdom only.
We do not currently offer international delivery.
How much does standard shipping cost?+
We offer free standard shipping within the United Kingdom.
Any applicable delivery information will be displayed during checkout before you complete your order.
How long does delivery take?+
Orders are normally processed within 1 to 2 business days.
After dispatch, standard delivery is estimated to take approximately 3 to 7 business days.
The estimated total timeframe from placing your order to delivery is therefore approximately 4 to 9 business days.
Business days are Monday to Friday, excluding UK public holidays.
Can I track my order?+
Where tracking is available, you may receive tracking information after your order has been dispatched.
Please allow some time for tracking details to become active after the parcel has been handed to the delivery carrier.
If you need assistance with a delivery, contact us at info@adeniumfashion.com.
Can I change or cancel my order?+
If you need to request a change or cancellation, please contact us as soon as possible at info@adeniumfashion.com.
We will try to assist before the order is dispatched, but we cannot guarantee that changes or cancellations can be made once processing has started.
Your applicable statutory cancellation rights are not affected.
How do I request a return?+
You may request a return of an eligible item within 30 days of receiving your order.
Please contact us at info@adeniumfashion.com before sending anything back. Include your order number and the reason for the return.
We will provide the appropriate return instructions after reviewing your request.
Who pays for return shipping?+
For standard change-of-mind returns, the customer is generally responsible for return shipping costs.
If an item is faulty, damaged, incorrect, or otherwise covered by your statutory consumer rights, different arrangements may apply.
Please contact us before returning the item so we can provide the appropriate instructions.
When will I receive my refund?+
Once your return has been received and reviewed, we will notify you of the refund status.
If the refund is approved, it will normally be issued to the original payment method.
Your bank or payment provider may require additional time to process and display the refund after it has been issued.
What should I do if my order arrives damaged or incorrect?+
Please contact us as soon as possible at info@adeniumfashion.com.
Include your order number and, where appropriate, photographs showing the issue.
We will review the information and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer rights.
Which payment methods do you accept?+
We currently accept the following payment methods, subject to availability at checkout:
Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay and Shop Pay.
The payment methods available for your order will be shown during checkout.
How can I contact customer service?+
You can contact Adenium Fashion at:
Email: info@adeniumfashion.com
Business Hours:
Monday to Friday: 9:00 AM to 5:00 PM
We aim to respond to customer enquiries within 12 working hours.